Drop us a line customerservice@bafindia.com
Call us
011-49580301
Monday to Saturday – 9:00 A.M to 6:00 P.M &
Sunday Closed
Bussan Auto Finance India Private Limited
Corporate Identification Number (CIN): U67190DL2007FTC162475
Regd. & Corporate Office: 4th Floor, Videocon Tower, E-1, Jhandewalan Extension
New Delhi – 110055, India

How do I repay the loan?

You can repay the loan by depositing Post dated Cheques or ECS (Electronic Clearing Service). By choosing the mode of repayment your bank account gets debited for the loan repayment on a specific date in a month. These have to be submitted to the BAF representative dealing with you at the time of availing the loan facility.

How can I Foreclose or make early payment of my Loan? What shall be the charges?

Ans - For Pre Payment or Early Closure of the loan, the Customer shall place a request via email at customerservice@bafindia.com or Call us at our Toll Free No. – 1800 102 2348.
Details of Pre-Payment Charges* (over the outstanding Principle amount on date of foreclosure)

Loan availed prior to April 01, 2020

Loan availed on or after April 01, 2020

6%

Tenure (from the date of first EMI)

Rate

upto first 180 days

10%

After 180 days

6%

*The Charges shall be exclusive of the applicable GST

How can I obtain a No Objection Certificate (NOC) ?

Please make a request at customer care of BAF India and NOC will be issued to you with in next 30days.

Can you please provide the customer care email Id of Yamaha Motors India?

customercare@yamaha-motor-india.com & Toll free 1800-180-1600.

Can I change my mode of payment during the tenure of my loan?

Yes, we have an option of cheque swapping whereby you can change your cheques or change your mode of payment. To change the same kindly follow the below mentioned process:

  •   You can call our customer service toll free no. or contact our regional office.
  •   Make a request for cheque swapping/ change of payment mode to BAF India.
  •   Submission of new PDC cheques and Swapping charges.
  •   Old PDC will take 10 days to return to you.

The complete process will take a period of 15 working days. Note: In case the time lag for next EMI date is less than 15 days, then the changes will be in effect from next to next EMI.

Can I make the payment of my EMI in the other state?

Yes, our collection executive can collect the payment from you in other city as well provided that it is covered by BAF India. Kindly contact our customer care for the request of the same.

How can I pay my Cheque bounce charges / other overdue charges?

You can make the payment in our regional office or you can also make the payment of the same along with your EMI to our collection agent.

How do I update any changes in Address/ phone No?

Please call our toll free customer service helpdesk 1800-10-223-48 and they will guide you through the process. You can also write to us at customerservices@bafindia.com and make a request in the same regard.

Also, you can give a request along with the proof of your residence & phone No at our regional office. Residence proof can be your current Mobile / Credit Card Bill/ Utility Bill etc. The changes will be updated in system within two working days.

How do I get my Loan Account Statement?

Please make a request to customer care; the same will be issued and will be provided to you by email/ fax same day or within 3 working days through courier.

Can I get Application Form and other documents in vernacular language?

Yes, copy of specimen Application Form, Sanction Letter and Agreement is available in vernacular language(s) at regional office(s) for your reference. Should you wish to execute the same in vernacular language, you can request for the same.